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Certificate II in Retail Services

SIR20216

Certificate II in Retail Services

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Career opportunities

This course provides an industry-recognised qualification with multiple career opportunities such as: 

Frontline team leader

Customer service assistant

Point-of-sale operator

Retail operator

About the qualification

Gaining the skills and knowledge in this qualification reflect the role of frontline retail team members who use a defined and limited range of operational skills to undertake workplace activities. You would be involved in mainly routine and repetitive tasks and work under direct supervision of others.

Completing this qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.

Course overview

Duration

12 months

location
  • Australian Capital Territory
  • New South Wales
  • Northern Territory
  • Queensland
  • South Australia
  • Tasmania
  • Victoria
  • Western Australia
Next intake

Now

Delivery

This qualification is delivered using a blended learning
format that includes online and hard copy materials.

Delivery modes include distance education, facilitated
remote or face to face support by a qualified trainer,
face to face training room based or on the job Learners
can enrol in one or more units as a skill set as required
for their personal development, workplace requirements
or compliance.

Fees and
funding assistance

$3,500

Eligible students may be able to access government-funded training programs. Eligibility is based on factors such as residency, age, employment status, and the course you choose. During the application process, our team will review your circumstances and advise you on any available funding opportunities to help reduce your course costs.

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Course requirements

A Unique Student Identifier (USI) is mandatory for all students undertaking nationally recognised training in Australia, including courses delivered by Sureway Skills Training. If you don’t have one, we can help you apply during the enrolment process.

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Course code

SIR20216

What you’ll study

7

Core units

5

Elective units

12

Total number of units

All electives chosen must contribute to a valid, industry-supported vocational outcome.

CORE UNITS FOR SIR20216 CERTIFICATE II IN RETAIL

SIRXWHS002

Contribute to workplace health and safety

W

SIRXRSK001

Identify and respond to security risks

W

SIRXCOM001

Communicate in the workplace to support team and customer

W

SIRXIND001

Work effectively in a service environment

W

SIRXIND003

Organise personal work requirements

W

SIRXCEG001

Engage the customer

W

SIRXPDK001

Advise on products and services

W

Elective units

Suggested by Sureway Skills Training

SIRRINV001

Receive and handle retail stock

W

SIRRMER001

Advise on food products and services

W

SIRXIND004

Plan a career in the retail industry

W

SIRXSLS001

Sell to the retail customer

W

SIRXCEG002

Assist with customer difficulties

W

W

Work Experience required

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Frequently Asked Questions

Generally, there are no formal entry requirements. However, basic literacy and numeracy skills are recommended.

The course is delivered online, providing flexibility for learners.

You’ll acquire foundational hospitality skills, including customer service, food and beverage service, and workplace safety.

Students are expected to engage in regular study and complete assessments within set timeframes.

Access to a computer with internet connectivity is essential for online learning.

Work placement requirements may apply; please consult SST for specific details.

Approximately 12 months.

Graduates can pursue entry-level roles in the hospitality industry, such as food and beverage attendant or barista.

Enrolment in individual units may be possible; please inquire with SST for options.

Visit the Enrolment Application page or contact SST at 1300 787 392 or training@sureway.com.au.