The Certificate II in Retail Services (SIR20216) equips you with the practical skills and knowledge needed to work as a frontline team member in a variety of retail environments. You’ll learn how to carry out routine retail tasks under supervision, preparing you for roles in supermarkets, department stores, specialty retailers, and quick service restaurants.
The Certificate II in Retail Services (SIR20216) provides an industry-recognised qualification with multiple career opportunities such as:
Frontline team leader
Customer service assistant
Point-of-sale operator
Retail operator
About the qualification
Gaining the skills and knowledge in this qualification reflect the role of frontline retail team members who use a defined and limited range of operational skills to undertake workplace activities. You would be involved in mainly routine and repetitive tasks and work under direct supervision of others.
Completing this qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.
Course overview
Duration
12 months
location
Australian Capital Territory
New South Wales
Northern Territory
Queensland
South Australia
Tasmania
Victoria
Western Australia
Next intake
Now
Delivery
This qualification is delivered using a blended learning format that includes online and hard copy materials.
Delivery modes include distance education, facilitated remote or face to face support by a qualified trainer, face to face training room based or on the job Learners can enrol in one or more units as a skill set as required for their personal development, workplace requirements or compliance.
Fees and funding assistance
$3,500
Eligible students may be able to access government-funded training programs. Eligibility is based on factors such as residency, age, employment status, and the course you choose. During the application process, our team will review your circumstances and advise you on any available funding opportunities to help reduce your course costs.
A Unique Student Identifier (USI) is mandatory for all students undertaking nationally recognised training in Australia, including courses delivered by Sureway Skills Training. If you don’t have one, we can help you apply during the enrolment process.
There are no formal entry requirements for the Certificate II in Retail Services (SIR20216). A basic level of literacy and numeracy is helpful so you can comfortably complete your learning and assessments.
This course is delivered using a blended format that includes online learning, hard copy materials, and support from a qualified trainer. You can study through distance education, with remote or face-to-face assistance available when you need it.
The Certificate II in Retail Services (SIR20216) teaches you the practical skills needed to work confidently as a frontline retail team member. You’ll build knowledge in customer service, point-of-sale operations, workplace communication, and day-to-day retail tasks performed under supervision.
You’ll be expected to engage regularly with your learning materials and complete assessments within agreed timeframes. Your trainer will support you throughout the course to help you stay on track.
You’ll need access to a computer and a reliable internet connection to complete the online components of the Certificate II in Retail Services (SIR20216).
Work placement requirements can vary depending on your situation and training pathway. Our team can talk you through what applies to you when you enquire.
The course typically takes around 12 months to complete, giving you time to learn at a comfortable pace while balancing other commitments.
Completing the Certificate II in Retail Services (SIR20216) can open the door to roles such as:
Customer Service Assistant
Retail Operator
Point-of-Sale Operator
Frontline Team Member
If you’re ready to start working in the retail sector, this qualification is a great first step.
Yes, you may be able to enrol in individual units as a skill set to meet workplace requirements or for personal development. Get in touch with Sureway Skills Training to discuss the best option for you.
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Dedicated support every step of the way
At Sureway Skills Training, each learner is paired with a dedicated facilitator, providing one-on-one support from enrolment to completion. With direct access via call, you’ll have the guidance needed to succeed every step of the way.
Our nationally recognised qualifications equip you with the practical skills and industry knowledge that employers seek, helping you step confidently into roles and advance your career path with real, job-ready expertise.
Study on your schedule with Sureway Skills Training. Enrol anytime during the year, and if life throws you a curveball, we’re here to adjust your training plan to suit your needs—so you can focus on what matters most.
I recently completed the Certificate III in Business Administration with Sureway Skills Training and had an excellent experience. The course was well-structured, with easy-to-follow materials and fantastic support. My trainer, Amie, was incredibly helpful – always available to answer questions and guide me through. Thanks to this course, I’ve successfully transitioned from a receptionist to an administrative role. It’s given me the confidence, skills, and knowledge to take the next step in my career.
Teha
Certificate III in Business Administration Graduate
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Balancing work and study was challenging at times, but the support SST provided made it manageable. The team was outstanding; their support and guidance was a key part of my success. Since completing the course, I’ve gained clarity on my professional path. I’ve now enrolled in a Bachelor of Social Work to continue developing my skills and make a greater impact.
Indy’Rai
Certificate IV in Community Services Graduate
“
During the time I was training with SST, I gained so much knowledge and now have a better understanding of the work I do. They helped and guided me through the assessments and any challenges I came across including questions or concerns I had. They helped me achieve my goal in completing my Cert III in Individual Support (ageing & disability). I’m happy to say that all there is, is positive feedback about SST.
Alana
Certificate III in Individual Support Graduate
“
My Experience with SST during my Certificate III in Early Childhood Educaton and Care, was wonderful, the online platform was really easy to navigate and the support I had from my training facilitator was second to none. I gained a piece of my myself back and through my journey have been put up for Vocational Student Award and have gained permanent employment at my local preschool. Without SST, I wouldn’t be at this point in my story, so thank you.
Kristy Hicks
Certificate III in Early Childhood Education and Care
“
I studied my Diploma in Community Services and am currently studying Certificate IV in Mental Health. I find SST amazing, and feel that my extra needs are taken into consideration. I found the training facilitator was amazing with any questions I had in regard to both my studies. The support I received from SST has made a big difference in my learning journey.
Emily
Diploma of Community Services Graduate
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Sureway Employment & Training Pty Ltd, Sureway Health & Wellbeing Pty Ltd, and Sureway Skills Training Pty Ltd are part of the Sureway Group.
Established in 1991 in Wagga Wagga, New South Wales, Sureway began as a local training provider. Today, we are a diversified organisation committed to empowering people, supporting businesses, and strengthening communities.
Through the three key divisions of our business – Sureway Employment & Training, Sureway Health & Wellbeing, and Sureway Skills Training – Sureway Group delivers integrated services that empower individuals to find meaningful work, enhance their wellbeing, and develop lifelong skills.
We work in partnership with employers across a wide range of industries and collaborate closely with local communities to build confident, capable workforces that align with business needs.
Our mission is to deliver innovative employment, training, and health support solutions to meet the needs of business and individuals – changing lives and building stronger communities.
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Unable to continue - but let’s find the right pathway for you
As you’ve stated you don’t hold one of these qualifications, you won’t be able to proceed with this enrolment right now.
However, we may have other courses available that can provide a pathway into this qualification. If you’d like help finding the best option for your goals, we’re here to help.
