The Diploma of Community Services (CHC52025) is a nationally recognised qualification designed for people who want to build or advance a career supporting individuals and communities. It equips you with the practical skills and knowledge needed to work confidently as a case manager or community services professional across a wide range of community settings.
The Diploma of Community Services course provides an industry-recognised qualification with multiple career opportunities such as:
Care Team Leader
Family Services Coordinator
Support Facilitator
Welfare Support Worker
About the qualification
The Diploma of Community Services is Australia’s latest community services training course. It is suited for those who want to develop their career in the community services sector by gaining the latest nationally accredited qualification for case managers and community workers.
This particular community services course will give essential skills and knowledge to work in a range of community organisations, with a wide range of people. These could include children and young people, families, older people, clients from culturally diverse backgrounds, and many more.
Course overview
Duration
24 months
location
Australian Capital Territory
New South Wales
Northern Territory
Queensland
South Australia
Tasmania
Victoria
Western Australia
Next intake
Now
Delivery
This qualification is delivered using a blended learning format that includes online, e-learning and hard copy materials. Recognition of Prior Leaning and Credit Transfer are available as well.
Learners can enrol in one or more units as a skill set as required for their personal development, workplace requirements or compliance.
ENTRY REQUIREMENTS
To undertake study in the course it is imperative that participants are actively employed in Community Services or Health Industries.
Fees and funding assistance
$6,200
Eligible students may be able to access government-funded training programs. Eligibility is based on factors such as residency, age, employment status, and the course you choose. During the application process, our team will review your circumstances and advise you on any available funding opportunities to help reduce your course costs.
A Unique Student Identifier (USI) is mandatory for all students undertaking nationally recognised training in Australia, including courses delivered by Sureway Skills Training. If you don’t have one, we can help you apply during the enrolment process.
The Diploma of Community Services (CHC52021) is delivered through a flexible blended learning model, combining online learning, e-learning activities, and hard copy materials. This approach allows you to study around your work commitments while still gaining practical, real-world knowledge. If you’d like help understanding how the delivery works for your situation, our team is happy to walk you through it.
To successfully complete the Diploma of Community Services (CHC52021), you’ll need to engage in regular study, complete assessments, and apply your learning in your current workplace. Because this qualification is designed for experienced or actively working professionals, your day-to-day role plays an important part in your learning journey.
You’ll need access to a reliable computer and internet connection to complete your Diploma of Community Services online. If you’re unsure whether your setup is suitable, reach out to Sureway Skills Training and we can help you check before you enrol.
Practical placement is required for this course, as learners must already be actively employed in the community services or health sector to enrol. Your existing role allows you to demonstrate practical skills in real workplace settings, making the learning immediately relevant and applicable.
The Diploma of Community Services is typically completed within 24 months. Your timeframe may vary depending on your study pace and work commitments. Speak with our team to discuss a study plan that suits your goals.
Taking part in individual units of the Diploma of Community Services course is possible. This flexible option is ideal if you’re not ready to commit to the full qualification. Contact Sureway Skills Training to explore which units best suit your needs.
Completing the Diploma of Community Services opens the door to senior and leadership roles within the sector, including Care Team Leader, Family Services Coordinator, Support Facilitator, and Welfare Support Worker. It’s a strong next step for professionals ready to take on greater responsibility and make a broader impact in their community.
Getting started is easy. You can apply online through our application page, call Sureway Skills Training on 1300 787 392, or email training@sureway.com.au to speak with our friendly team. We’ll guide you through eligibility, requirements, and help you take the next confident step towards completing your Diploma of Community Services.
How is Sureway Skills Training different
We empower individuals to create positive change through job-ready skills and support
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Dedicated support every step of the way
At Sureway Skills Training, each learner is paired with a dedicated facilitator, providing one-on-one support from enrolment to completion. With direct access via call, you’ll have the guidance needed to succeed every step of the way.
Our nationally recognised qualifications equip you with the practical skills and industry knowledge that employers seek, helping you step confidently into roles and advance your career path with real, job-ready expertise.
Study on your schedule with Sureway Skills Training. Enrol anytime during the year, and if life throws you a curveball, we’re here to adjust your training plan to suit your needs—so you can focus on what matters most.
I recently completed the Certificate III in Business Administration with Sureway Skills Training and had an excellent experience. The course was well-structured, with easy-to-follow materials and fantastic support. My trainer, Amie, was incredibly helpful – always available to answer questions and guide me through. Thanks to this course, I’ve successfully transitioned from a receptionist to an administrative role. It’s given me the confidence, skills, and knowledge to take the next step in my career.
Teha
Certificate III in Business Administration Graduate
“
Balancing work and study was challenging at times, but the support SST provided made it manageable. The team was outstanding; their support and guidance was a key part of my success. Since completing the course, I’ve gained clarity on my professional path. I’ve now enrolled in a Bachelor of Social Work to continue developing my skills and make a greater impact.
Indy’Rai
Certificate IV in Community Services Graduate
“
During the time I was training with SST, I gained so much knowledge and now have a better understanding of the work I do. They helped and guided me through the assessments and any challenges I came across including questions or concerns I had. They helped me achieve my goal in completing my Cert III in Individual Support (ageing & disability). I’m happy to say that all there is, is positive feedback about SST.
Alana
Certificate III in Individual Support Graduate
“
My Experience with SST during my Certificate III in Early Childhood Educaton and Care, was wonderful, the online platform was really easy to navigate and the support I had from my training facilitator was second to none. I gained a piece of my myself back and through my journey have been put up for Vocational Student Award and have gained permanent employment at my local preschool. Without SST, I wouldn’t be at this point in my story, so thank you.
Kristy Hicks
Certificate III in Early Childhood Education and Care
“
I studied my Diploma in Community Services and am currently studying Certificate IV in Mental Health. I find SST amazing, and feel that my extra needs are taken into consideration. I found the training facilitator was amazing with any questions I had in regard to both my studies. The support I received from SST has made a big difference in my learning journey.
Emily
Diploma of Community Services Graduate
students are saying about us
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Sureway Employment & Training Pty Ltd, Sureway Health & Wellbeing Pty Ltd, and Sureway Skills Training Pty Ltd are part of the Sureway Group.
Established in 1991 in Wagga Wagga, New South Wales, Sureway began as a local training provider. Today, we are a diversified organisation committed to empowering people, supporting businesses, and strengthening communities.
Through the three key divisions of our business – Sureway Employment & Training, Sureway Health & Wellbeing, and Sureway Skills Training – Sureway Group delivers integrated services that empower individuals to find meaningful work, enhance their wellbeing, and develop lifelong skills.
We work in partnership with employers across a wide range of industries and collaborate closely with local communities to build confident, capable workforces that align with business needs.
Our mission is to deliver innovative employment, training, and health support solutions to meet the needs of business and individuals – changing lives and building stronger communities.
Please note that the application form takes approximately 10 minutes to complete. You can save your progress at any time and return to it later.
How to save and access your form later: 1. After entering and saving your email address, an access link will be sent to your inbox 2. Use this link to resume your application if you haven’t finished it 3. Be sure to save the email or copy the link for easy access.
If you experience any issues, save your form and copy the link before exiting. Our team is available during business hours for assistance. 📞 Need help? Contact us at (02) 6936 1913.
Unable to continue - but let’s find the right pathway for you
As you’ve stated you don’t hold one of these qualifications, you won’t be able to proceed with this enrolment right now.
However, we may have other courses available that can provide a pathway into this qualification. If you’d like help finding the best option for your goals, we’re here to help.
