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Certificate II in Health Support Services

HLT23221

Certificate II in Health Support Services

Career opportunities

This course provides an industry-recognised qualification with multiple career opportunities such as: 

Hospital Cleaner

Kitchenhand

Hospital Maintenance Worker

Hospital Laundry Worker

Ward Assistant

About the qualification

The skills and knowledge gained from completing this qualification reflects the role of individuals who provide support for the effective functioning of health services.

At this level workers complete tasks under supervision involving known routines and procedures or complete routine but variable tasks in collaboration with others in a team environment.

Course overview

Duration

12 months

location

New South Wales, Victoria, Queensland, South Australia

Next intake

Now

Delivery

This qualification is delivered using a blended learning format that includes online, e-learning and hard copy materials. Recognition of Prior Leaning and Credit Transfer are available as well.

Delivery modes include distance education, facilitated remote or face to face support by a qualified trainer, face to face training room based or on the job.

Learners can enrol in one or more units as a skill set as required for their personal development, workplace requirements or compliance.

Fees and
funding assistance

$3,500


Eligible students may be able to access government-funded training programs. Eligibility is based on factors such as residency, age, employment status, and the course you choose. During the application process, our team will review your circumstances and advise you on any available funding opportunities to help reduce your course costs.

Course requirements

A Unique Student Identifier (USI) is mandatory for all students undertaking nationally recognised training in Australia, including courses delivered by Sureway Skills Training. If you don’t have one, we can help you apply during the enrolment process.

Course code

HLT23221

What you’ll study

4

Core units

8

Elective units

12

Total number of units

All electives chosen must contribute to a valid, industry-supported vocational outcome.

CORE UNITS FOR HLT23221 CERTIFICATE II IN HEALTH SUPPORT SERVICES

CHCCOM005

Communicate and work in health or community services

CHCDIV001

Work with diverse people

HLTINF006

Apply basic principles and practices of infection prevention and control

HLTWHS001

Participate in workplace health and safety

Elective units

BSBPEF202

Plan and apply time management

HLTFSE001

Follow basic food safety practices

CHCCCS020

Respond effectively to behaviours of concern

CHCCCS010

Maintain a high standard of service

BSBTWK201

Work effectively with others

HLTWHS005

Conduct manual tasks safely

BSBOPS203

Deliver a service to customers

HLTFSE003

Perform kitchenware washing

W

Frequently Asked Questions

Generally, there are no formal entry requirements. However, basic literacy and numeracy skills are recommended.

The course is delivered online, providing flexibility for learners.

You’ll acquire foundational hospitality skills, including customer service, food and beverage service, and workplace safety.

Students are expected to engage in regular study and complete assessments within set timeframes.

Access to a computer with internet connectivity is essential for online learning.

Work placement requirements may apply; please consult SST for specific details.

Approximately 12 months.

Graduates can pursue entry-level roles in the hospitality industry, such as food and beverage attendant or barista.

Enrolment in individual units may be possible; please inquire with SST for options.

How is Sureway Skills Training different

We empower individuals to create positive change through job-ready skills and support

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Our nationally recognised qualifications equip you with the practical skills and industry knowledge that employers seek, helping you step confidently into roles and advance your career path with real, job-ready expertise.

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Study on your schedule with Sureway Skills Training. Enrol anytime during the year, and if life throws you a curveball, we’re here to adjust your training plan to suit your needs—so you can focus on what matters most.

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Lower your cost with government subsidies

Studying with Sureway Skills Training gives you access to government-supported funding, making higher education more affordable.

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I recently completed the Certificate III in Business Administration with Sureway Skills Training and had an excellent experience. The course was well-structured, with easy-to-follow materials and fantastic support. My trainer, Amie, was incredibly helpful – always available to answer questions and guide me through. Thanks to this course, I’ve successfully transitioned from a receptionist to an administrative role. It’s given me the confidence, skills, and knowledge to take the next step in my career.

Teha

Certificate III in Business Administration Graduate

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Balancing work and study was challenging at times, but the support SST provided made it manageable. The team was outstanding; their support and guidance was a key part of my success. Since completing the course, I’ve gained clarity on my professional path. I’ve now enrolled in a Bachelor of Social Work to continue developing my skills and make a greater impact.

Indy’Rai

Certificate IV in Community Services Graduate

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During the time I was training with SST, I gained so much knowledge and now have a better understanding of the work I do. They helped and guided me through the assessments and any challenges I came across including questions or concerns I had. They helped me achieve my goal in completing my Cert III in Individual Support (ageing & disability). I’m happy to say that all there is, is positive feedback about SST.

Alana

Certificate III in Individual Support Graduate

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My Experience with SST during my Certificate III in Early Childhood Educaton and Care, was wonderful, the online platform was really easy to navigate and the support I had from my training facilitator was second to none. 
I gained a piece of my myself back and through my journey have been put up for Vocational Student Award and have gained permanent employment at my local preschool. Without SST, I wouldn’t be at this point in my story, so thank you.

Kristy Hicks

Certificate III in Early Childhood Education and Care

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I studied my Diploma in Community Services and am currently studying Certificate IV in Mental Health. I find SST amazing, and feel that my extra needs are taken into consideration. I found the training facilitator was amazing with any questions I had in regard to both my studies. The support I received from SST has made a big difference in my learning journey.

Emily

Diploma of Community Services Graduate

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