The Certificate III in Individual Support CHC33021 provides an industry-recognised qualification with multiple career opportunities, such as: Disability Services Worker, Personal Care Give, Respite Care Worker, and Accommodation Support Worker. Through this course, participants gain the skills, knowledge, and experience needed to provide person-centred and compassionate care.
This Individual Support Certificate 3 course provides an industry-recognised qualification with multiple career opportunities such as:
Disability Services Worker
Personal Care Giver
Respite Care Worker
Accommodation Support Worker
About the qualification
When gaining competency in this qualification, you will be able to undertake roles in the community and/ or residential setting, caring for people following an individualised plan to provide person-centred support.
You will gain a range of factual, technical and procedural knowledge, as well as some theoretical knowledge of the concepts and practices required to provide person-centred support
CHC33021 Course Requirements To achieve this qualification, you will be required to complete at least 120 hours of work experience in an aging, disability support or community centred workplace*. Vocational placement assistance is provided by Sureway.
Course overview
Duration
12 months
location
Australian Capital Territory
New South Wales
Northern Territory
Queensland
South Australia
Tasmania
Victoria
Western Australia
Next intake
Now
Delivery
We offer both online and distance based training activities for our Certificate III in Individual Support CHC33021 course. These will include a mixture of selfpaced training tasks and/or on the job practice/work experience, as well as individual face to face sessions with learners. This may take the form of site visits, emails or telephone calls.
Fees and funding assistance
$5,200
Eligible students may be able to access government-funded training programs. Eligibility is based on factors such as residency, age, employment status, and the course you choose. During the application process, our team will review your circumstances and advise you on any available funding opportunities to help reduce your course costs.
To undertake study in the course you must be working in the industry and will be required to present a clear police check.
NDIS private providers will need to adhere to this requirement. Please contact Sureway Skills Training for more information
A Unique Student Identifier (USI) is mandatory for all students undertaking nationally recognised training in Australia, including courses delivered by Sureway Skills Training. If you don’t have one, we can help you apply during the enrolment process.
Our Certificate III in Individual Support (CHC33021) is primarily delivered online, making it flexible and accessible no matter where you are. Some components may include in-person activities or supervised workplace tasks, depending on your location and placement requirements. We’ll guide you step by step so you know exactly what to expect.
To get the most out of your course, you’ll need to stay actively engaged with the materials and complete assessments on time. We recommend setting aside regular study hours each week and keeping in touch with your trainers if you need extra support. Our team is here to help you succeed, so you won’t be on this journey alone.
Because much of the Certificate III in Individual Support is delivered online, you’ll need a computer or laptop with reliable internet access. A headset, webcam, and a quiet space for study will also help make your learning experience smoother.
Yes. Practical work placement is a required part of the Certificate III in Individual Support because it gives you valuable hands-on experience in real workplaces. You’ll have the opportunity to apply what you’ve learned, while building confidence and skills that employers value. Placement requirements may vary, so please check with Sureway Skills Training to confirm the details for your course.
The Certificate III in Individual Support (CHC33021) generally takes around 12 months to complete. However, your timeframe may vary depending on your study pace, availability, and placement commitments. We’ll work with you to help keep your study on track.
In some cases, it may be possible to enrol in individual units from the Certificate III in Individual Support rather than completing the full qualification. This can be a good option if you’re looking to build specific skills. Contact our training team to discuss your goals, and we’ll advise on the options available.
You can apply directly through our Enrolment Application page, or if you’d prefer to chat with someone first, give us a call on 1300 787 392 or email training@sureway.com.au. Our friendly team will be happy to answer your questions and help you take the first step toward completing your Cert Three in Individual Support.
How is Sureway Skills Training different
We empower individuals to create positive change through job-ready skills and support
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Dedicated support every step of the way
At Sureway Skills Training, each learner is paired with a dedicated facilitator, providing one-on-one support from enrolment to completion. With direct access via call, you’ll have the guidance needed to succeed every step of the way.
Our nationally recognised qualifications equip you with the practical skills and industry knowledge that employers seek, helping you step confidently into roles and advance your career path with real, job-ready expertise.
Study on your schedule with Sureway Skills Training. Enrol anytime during the year, and if life throws you a curveball, we’re here to adjust your training plan to suit your needs—so you can focus on what matters most.
I recently completed the Certificate III in Business Administration with Sureway Skills Training and had an excellent experience. The course was well-structured, with easy-to-follow materials and fantastic support. My trainer, Amie, was incredibly helpful – always available to answer questions and guide me through. Thanks to this course, I’ve successfully transitioned from a receptionist to an administrative role. It’s given me the confidence, skills, and knowledge to take the next step in my career.
Teha
Certificate III in Business Administration Graduate
“
Balancing work and study was challenging at times, but the support SST provided made it manageable. The team was outstanding; their support and guidance was a key part of my success. Since completing the course, I’ve gained clarity on my professional path. I’ve now enrolled in a Bachelor of Social Work to continue developing my skills and make a greater impact.
Indy’Rai
Certificate IV in Community Services Graduate
“
During the time I was training with SST, I gained so much knowledge and now have a better understanding of the work I do. They helped and guided me through the assessments and any challenges I came across including questions or concerns I had. They helped me achieve my goal in completing my Cert III in Individual Support (ageing & disability). I’m happy to say that all there is, is positive feedback about SST.
Alana
Certificate III in Individual Support Graduate
“
My Experience with SST during my Certificate III in Early Childhood Educaton and Care, was wonderful, the online platform was really easy to navigate and the support I had from my training facilitator was second to none. I gained a piece of my myself back and through my journey have been put up for Vocational Student Award and have gained permanent employment at my local preschool. Without SST, I wouldn’t be at this point in my story, so thank you.
Kristy Hicks
Certificate III in Early Childhood Education and Care
“
I studied my Diploma in Community Services and am currently studying Certificate IV in Mental Health. I find SST amazing, and feel that my extra needs are taken into consideration. I found the training facilitator was amazing with any questions I had in regard to both my studies. The support I received from SST has made a big difference in my learning journey.
Emily
Diploma of Community Services Graduate
students are saying about us
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Sureway Employment & Training Pty Ltd, Sureway Health & Wellbeing Pty Ltd, and Sureway Skills Training Pty Ltd are part of the Sureway Group.
Established in 1991 in Wagga Wagga, New South Wales, Sureway began as a local training provider. Today, we are a diversified organisation committed to empowering people, supporting businesses, and strengthening communities.
Through the three key divisions of our business – Sureway Employment & Training, Sureway Health & Wellbeing, and Sureway Skills Training – Sureway Group delivers integrated services that empower individuals to find meaningful work, enhance their wellbeing, and develop lifelong skills.
We work in partnership with employers across a wide range of industries and collaborate closely with local communities to build confident, capable workforces that align with business needs.
Our mission is to deliver innovative employment, training, and health support solutions to meet the needs of business and individuals – changing lives and building stronger communities.
Please note that the application form takes approximately 10 minutes to complete. You can save your progress at any time and return to it later.
How to save and access your form later: 1. After entering and saving your email address, an access link will be sent to your inbox 2. Use this link to resume your application if you haven’t finished it 3. Be sure to save the email or copy the link for easy access.
If you experience any issues, save your form and copy the link before exiting. Our team is available during business hours for assistance. 📞 Need help? Contact us at (02) 6936 1913.
Unable to continue - but let’s find the right pathway for you
As you’ve stated you don’t hold one of these qualifications, you won’t be able to proceed with this enrolment right now.
However, we may have other courses available that can provide a pathway into this qualification. If you’d like help finding the best option for your goals, we’re here to help.
