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Certificate III in Individual Support

CHC33021

Certificate III in Individual Support

The Certificate III in Individual Support CHC33021 provides an industry-recognised qualification with multiple career opportunities. Through this course, participants gain the skills, knowledge, and experience needed to provide person-centred and compassionate care.

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Close-up of two people's hands clasped together on a wooden surface, symbolizing support and connection

Career opportunities

This Individual Support Certificate III course provides an industry-recognised qualification with multiple career opportunities such as: 

Disability Services Worker

Personal Care Giver

Respite Care Worker

Accommodation Support Worker

About the qualification

nationally recognised training logo

When gaining competency in this qualification, you will be able to undertake roles in the community and/ or residential setting, caring for people following an individualised plan to provide person-centred support.

You will gain a range of factual, technical and procedural knowledge, as well as some theoretical knowledge of the concepts and practices required to provide person-centred support

CHC33021 Course Requirements
To achieve this qualification, you will be required to complete at least 120 hours of work experience in an aging, disability support or community centred workplace*. Vocational placement assistance is provided by Sureway.

Course overview

Duration

12 months

location

  • Australian Capital Territory
  • New South Wales
  • Northern Territory
  • Queensland
  • South Australia
  • Tasmania
  • Victoria
  • Western Australia

Next intake

Now

Delivery

We offer both online and distance based training activities for our Certificate III in Individual Support CHC33021 course. These will include a mixture of selfpaced training tasks and/or on the job practice/work experience, as well as individual face to face sessions with learners. This may take the form of site visits, emails or telephone calls.

Fees and
funding assistance

$5,200

Eligible students may be able to access government-funded training programs. Eligibility is based on factors such as residency, age, employment status, and the course you choose. During the application process, our team will review your circumstances and advise you on any available funding opportunities to help reduce your course costs.

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Course requirements

ENTRY REQUIREMENTS

To undertake study in the course you must be working in the industry and will be required to present a clear police check.

NDIS private providers will need to adhere to this requirement. Please contact Sureway Skills Training for more information

A Unique Student Identifier (USI) is mandatory for all students undertaking nationally recognised training in Australia, including courses delivered by Sureway Skills Training. If you don’t have one, we can help you apply during the enrolment process.

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Course code

CHC33021

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What you’ll study

—

9

Core units

6

Elective units

15

Total number of units

All electives chosen must contribute to a valid, industry-supported vocational outcome.

CORE UNITS FOR CHC33021 CERTIFICATE III IN INDIVIDUAL SUPPORT

CHCCOM005

Communicate and work in health or community services

W

CHCDIV001

Work with diverse people

W

CHCLEG001

Work legally and ethically

W

CHCCCS040

Support independence and well being

W

HLTWHS002

Follow safe work practices for direct client care

W

CHCCCS031

Provide indvidualised support

W

CHCCCS038

Facilitate the empowerment of people receiving support

W

CHCCCS041

Recognise healthy body systems

W

HLTINF006

Apply basic principles and practices of infection prevention and control

W

Elective units

Suggested by Sureway Skills Training

CHCMHS001

Work with people with mental health issues

W

CHCAGE013

Work effectively in aged care

W

CHCCCS036

Support relationships with carer & family

W

CHCCCS044

Follow established person-centred behaviour supports

W

CHCDIS012

Support community participation & social inclusion

W

CHCDIS020

Work effectivley in disability support

W

W

Work Experience required

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Frequently Asked Questions

Our Certificate III in Individual Support (CHC33021) is primarily delivered online, making it flexible and accessible no matter where you are. Some components may include in-person activities or supervised workplace tasks, depending on your location and placement requirements. We’ll guide you step by step so you know exactly what to expect.

To get the most out of your course, you’ll need to stay actively engaged with the materials and complete assessments on time. We recommend setting aside regular study hours each week and keeping in touch with your trainers if you need extra support. Our team is here to help you succeed, so you won’t be on this journey alone.

Because much of the Certificate III in Individual Support is delivered online, you’ll need a computer or laptop with reliable internet access. A headset, webcam, and a quiet space for study will also help make your learning experience smoother.

Yes. Practical work placement is a required part of the Certificate III in Individual Support because it gives you valuable hands-on experience in real workplaces. You’ll have the opportunity to apply what you’ve learned, while building confidence and skills that employers value. Placement requirements may vary, so please check with Sureway Skills Training to confirm the details for your course.

The Certificate III in Individual Support (CHC33021) generally takes around 12 months to complete. However, your timeframe may vary depending on your study pace, availability, and placement commitments. We’ll work with you to help keep your study on track.

In some cases, it may be possible to enrol in individual units from the Certificate III in Individual Support rather than completing the full qualification. This can be a good option if you’re looking to build specific skills. Contact our training team to discuss your goals, and we’ll advise on the options available.

You can apply directly through our Enrolment Application page, or if you’d prefer to chat with someone first, give us a call on 1300 787 392 or email training@sureway.com.au. Our friendly team will be happy to answer your questions and help you take the first step toward completing your Cert Three in Individual Support.

How is Sureway Skills Training different

We empower individuals to create positive change through job-ready skills and support

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Dedicated support every step of the way

At Sureway Skills Training, each learner is paired with a dedicated facilitator, providing one-on-one support from enrolment to completion. With direct access via call, you’ll have the guidance needed to succeed every step of the way.

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Gain a competitive edge in the job market

Our nationally recognised qualifications equip you with the practical skills and industry knowledge that employers seek, helping you step confidently into roles and advance your career path with real, job-ready expertise.

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Learn on a schedule that fits your life

Study on your schedule with Sureway Skills Training. Enrol anytime during the year, and if life throws you a curveball, we’re here to adjust your training plan to suit your needs—so you can focus on what matters most.

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Lower your cost with government subsidies

Studying with Sureway Skills Training gives you access to government-supported funding, making higher education more affordable.

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Here’s what our

“

I recently completed the Certificate III in Business Administration with Sureway Skills Training and had an excellent experience. The course was well-structured, with easy-to-follow materials and fantastic support. My trainer, Amie, was incredibly helpful – always available to answer questions and guide me through. Thanks to this course, I’ve successfully transitioned from a receptionist to an administrative role. It’s given me the confidence, skills, and knowledge to take the next step in my career.

Teha

Certificate III in Business Administration Graduate

“

Balancing work and study was challenging at times, but the support SST provided made it manageable. The team was outstanding; their support and guidance was a key part of my success. Since completing the course, I’ve gained clarity on my professional path. I’ve now enrolled in a Bachelor of Social Work to continue developing my skills and make a greater impact.

Indy’Rai

Certificate IV in Community Services Graduate

“

During the time I was training with SST, I gained so much knowledge and now have a better understanding of the work I do. They helped and guided me through the assessments and any challenges I came across including questions or concerns I had. They helped me achieve my goal in completing my Cert III in Individual Support (ageing & disability). I’m happy to say that all there is, is positive feedback about SST.

Alana

Certificate III in Individual Support Graduate

“

My Experience with SST during my Certificate III in Early Childhood Educaton and Care, was wonderful, the online platform was really easy to navigate and the support I had from my training facilitator was second to none. 
I gained a piece of my myself back and through my journey have been put up for Vocational Student Award and have gained permanent employment at my local preschool. Without SST, I wouldn’t be at this point in my story, so thank you.

Kristy Hicks

Certificate III in Early Childhood Education and Care

“

I studied my Diploma in Community Services and am currently studying Certificate IV in Mental Health. I find SST amazing, and feel that my extra needs are taken into consideration. I found the training facilitator was amazing with any questions I had in regard to both my studies. The support I received from SST has made a big difference in my learning journey.

Emily

Diploma of Community Services Graduate

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Yvonne Jacobson

Certificate IV in Business (Financial Administration) Graduate