Privacy policy

Effective Date: [Insert Date]

Sureway Skills Training (SST) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information in accordance with the Australian Privacy Act 1988 and other applicable laws.

1. Collection of Personal Information

We collect personal information necessary to provide our services, including:

• Personal Details: Name, contact information (phone number, email address), and date of birth.
• Employment and Educational Information: Work history, educational background, and qualifications.
• Financial Information: Payment details for course enrolments.
• Sensitive Information: Health information, if required, to support your learning needs.

We may collect information directly from you via forms, phone calls, emails, or online portals, as well as from third parties with your consent.

2. Use of Personal Information

We use your personal information to:

• Process course enrolments and provide training services.
• Communicate with you regarding your training progress, assessments, and outcomes.
• Ensure compliance with regulatory requirements, including reporting to government bodies.
• Improve our services through feedback and quality assurance activities.

3. Disclosure of Personal Information

We may disclose your personal information to:

• Government agencies, such as the Australian Skills Quality Authority (ASQA) and funding bodies, to meet regulatory and reporting requirements.
• Employers or job placement agencies if they sponsor or require your training.
• Third-party service providers involved in the delivery of our training services.

We will only disclose information as required by law or with your explicit consent.

4. Security of Personal Information

We take all reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes:

• Secure storage systems for physical and electronic records.
• Encryption of data during transmission.
• Restricted access to personal information by authorised personnel only.

5. Access to and Correction of Personal Information

You have the right to request access to your personal information and request corrections if you believe it is inaccurate, incomplete, or out of date. To do so, please contact us using the details below.

6. Use of Cookies and Online Tracking

Our website may use cookies to enhance your browsing experience. Cookies collect non-identifiable information, such as IP addresses and browsing activity. You can manage or disable cookies through your browser settings.

7. Complaints and Concerns

If you believe your privacy has been breached or have concerns about how your personal information is handled, please contact us. We will investigate and respond promptly to resolve the issue.

8. Updates to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or regulatory requirements. Any updates will be posted on our website, and significant changes will be communicated directly to you.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:

Sureway Skills Training (SST)
Phone: [Insert Phone Number]
Email: [Insert Email Address]
Address: [Insert Physical Address]
Last Updated: [Insert Date]