Certificate III in Business (Customer Engagement Specialisation)
BSB30120
Certificate III in Business (Customer Engagement Specialisation)
Career opportunities
This course provides an industry-recognised qualification with multiple career opportunities such as:
About the qualification
This qualification reflects the role of individuals in a variety of Business Services job roles. It is likely that these individuals are establishing their own work performance.
Individuals in these roles carry out a range of routine procedural, clerical, administrative or operational tasks that require technology and business skills. They apply a broad range of competencies using some discretion, judgment and relevant theoretical knowledge. They may provide technical advice and support to a team.
Course overview
Duration
12 months
location
New South Wales, Victoria, Queensland, South Australia
Next intake
Now
Delivery
Delivery is via Distance Education, online learning supported by a qualified Training Facilitator and Trainer assessors.
SST can also offer face to face sessions for groups of learners. Please contact SST if you would like to discuss this option.
Fees and
funding assistance
$4,500
Course requirements
Course code
BSB30120
What you’ll study
6
Core units
7
Elective units
13
Total number of units
All electives chosen must contribute to a valid, industry-supported vocational outcome.
CORE UNITS FOR BSB30120 CERTIFICATE III IN BUSINESS
BSBCRT311
Apply critical thinking skills in a team environment
BSBPEF201
Support personal wellbeing in the workplace
BSBSUS211
Participate in sustainable work practices
BSBTWK301
Use inclusive work practices
BSBWHS311
Assist with maintaining workplace safety
BSBXCM301
Engage in workplace communication
Elective units
Suggested by Sureway Skills Training
BSBTEC303
Create electronic presentations
BSBWRT311
Write simple documents
BSBPEF301
Organise personal work priorities
BSBOPS304
Deliver & monitor a service to customers
BSBOPS305
Process customer complaints
SIRXCEG002
Assist with customer difficulties
SIRXCEG005
Maintain business to business relationships
Frequently Asked Questions
How is Sureway Skills Training different
We empower individuals to create positive change through job-ready skills and support
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Dedicated support every step of the way
At Sureway Skills Training, each learner is paired with a dedicated facilitator, providing one-on-one support from enrolment to completion. With direct access via call, you’ll have the guidance needed to succeed every step of the way.
Gain a competitive edge in the job market
Our nationally recognised qualifications equip you with the practical skills and industry knowledge that employers seek, helping you step confidently into roles and advance your career path with real, job-ready expertise.
Learn on a schedule that fits your life
Study on your schedule with Sureway Skills Training. Enrol anytime during the year, and if life throws you a curveball, we’re here to adjust your training plan to suit your needs—so you can focus on what matters most.
Lower your cost with government subsidies
Studying with Sureway Skills Training gives you access to government-supported funding, making higher education more affordable.
Here’s what our
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I recently completed the Certificate III in Business Administration with Sureway Skills Training and had an excellent experience. The course was well-structured, with easy-to-follow materials and fantastic support. My trainer, Amie, was incredibly helpful – always available to answer questions and guide me through. Thanks to this course, I’ve successfully transitioned from a receptionist to an administrative role. It’s given me the confidence, skills, and knowledge to take the next step in my career.
Teha
Certificate III in Business Administration Graduate
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Balancing work and study was challenging at times, but the support SST provided made it manageable. The team was outstanding; their support and guidance was a key part of my success. Since completing the course, I’ve gained clarity on my professional path. I’ve now enrolled in a Bachelor of Social Work to continue developing my skills and make a greater impact.
Indy’Rai
Certificate IV in Community Services Graduate
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During the time I was training with SST, I gained so much knowledge and now have a better understanding of the work I do. They helped and guided me through the assessments and any challenges I came across including questions or concerns I had. They helped me achieve my goal in completing my Cert III in Individual Support (ageing & disability). I’m happy to say that all there is, is positive feedback about SST.
Alana
Certificate III in Individual Support Graduate
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My Experience with SST during my Certificate III in Early Childhood Educaton and Care, was wonderful, the online platform was really easy to navigate and the support I had from my training facilitator was second to none.Â
I gained a piece of my myself back and through my journey have been put up for Vocational Student Award and have gained permanent employment at my local preschool. Without SST, I wouldn’t be at this point in my story, so thank you.
Kristy Hicks
Certificate III in Early Childhood Education and Care
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I studied my Diploma in Community Services and am currently studying Certificate IV in Mental Health. I find SST amazing, and feel that my extra needs are taken into consideration. I found the training facilitator was amazing with any questions I had in regard to both my studies. The support I received from SST has made a big difference in my learning journey.
Emily
Diploma of Community Services Graduate
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