The Certificate II in Health Support Services (HLT23221) prepares you with the practical skills and knowledge needed to support the day-to-day operations of health services. In this role, you carry out routine tasks under supervision and work collaboratively within a team to help healthcare environments run smoothly and efficiently.
The Certificate II in Health Support Services (HLT23221) provides an industry-recognised qualification with multiple career opportunities such as:Â
Hospital Cleaner
Kitchenhand
Hospital Maintenance Worker
Hospital Laundry Worker
Ward Assistant
About the qualification
The skills and knowledge gained from completing this qualification reflects the role of individuals who provide support for the effective functioning of health services.
At this level workers complete tasks under supervision involving known routines and procedures or complete routine but variable tasks in collaboration with others in a team environment.
Course overview
Duration
12 months
location
Australian Capital Territory
New South Wales
Northern Territory
Queensland
South Australia
Tasmania
Victoria
Western Australia
Next intake
Now
Delivery
The Certificate II in Health Support Services (HLT23221) is delivered using a blended learning format that includes online, e-learning and hard copy materials. Recognition of Prior Leaning and Credit Transfer are available as well.
Delivery modes include distance education, facilitated remote or face to face support by a qualified trainer, face to face training room based or on the job.
Learners can enrol in one or more units as a skill set as required for their personal development, workplace requirements or compliance.
Fees and funding assistance
$3,500
Eligible students may be able to access government-funded training programs. Eligibility is based on factors such as residency, age, employment status, and the course you choose. During the application process, our team will review your circumstances and advise you on any available funding opportunities to help reduce your course costs.
A Unique Student Identifier (USI) is mandatory for all students undertaking nationally recognised training in Australia, including courses delivered by Sureway Skills Training. If you don’t have one, we can help you apply during the enrolment process.
There are no formal entry requirements to start the Certificate II in Health Support Services (HLT23221). A basic level of literacy and numeracy will help you complete the learning and assessments with confidence. If you are unsure, our team is happy to chat and guide you before you enrol.
This qualification is delivered through a blended learning approach that includes online learning, e-learning, hard copy materials, and support from a qualified trainer. You can study via distance education, with remote support, face-to-face sessions, or even on the job, depending on your situation. This flexible delivery helps you fit study around your life and commitments.
You will learn the practical skills needed to support the smooth operation of healthcare environments. This includes working as part of a team, following routines and procedures, and assisting with day-to-day tasks that keep health services running effectively. These are real, job-ready skills that employers value in hospitals and healthcare facilities.
You will need to set aside regular time for study and complete assessments within the given timeframes. Your dedicated trainer will support you throughout the Certificate II in Health Support Services (HLT23221) to help you stay on track. We are here to make sure you feel supported from start to finish.
You will need access to a computer and an internet connection to complete the online components of this course. Get in touch with us today to learn more.
Work placement requirements can vary depending on your circumstances and chosen delivery mode. Our team can explain exactly what is required for the Certificate II in Health Support Services (HLT23221) before you begin. Contact us today to discuss what this may look like for you.
Most learners complete the course in around 12 months. Your study pace can vary depending on your availability and commitments. We work with you to create a training plan that suits your schedule.
This qualification can open doors to entry-level roles in healthcare support, such as:
Hospital Cleaner
Kitchenhand
Hospital Maintenance Worker
Hospital Laundry Worker
Ward Assistant
These roles are essential in keeping health services operating safely and efficiently. If you are ready to step into the healthcare sector, this course is a great place to start.
Yes, you may be able to enrol in individual units from the Certificate II in Health Support Services (HLT23221) course. To learn more about the available options, reach out to our team.
Getting started with the Certificate II in Health Support Services (HLT23221) is simple. Visit our Enrolment Application page or contact Sureway Skills Training on 1300 787 392 or training@sureway.com.au. Our friendly team is ready to help you take the next step.
How is Sureway Skills Training different
We empower individuals to create positive change through job-ready skills and support
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Dedicated support every step of the way
At Sureway Skills Training, each learner is paired with a dedicated facilitator, providing one-on-one support from enrolment to completion. With direct access via call, you’ll have the guidance needed to succeed every step of the way.
Our nationally recognised qualifications equip you with the practical skills and industry knowledge that employers seek, helping you step confidently into roles and advance your career path with real, job-ready expertise.
Study on your schedule with Sureway Skills Training. Enrol anytime during the year, and if life throws you a curveball, we’re here to adjust your training plan to suit your needs—so you can focus on what matters most.
I recently completed the Certificate III in Business Administration with Sureway Skills Training and had an excellent experience. The course was well-structured, with easy-to-follow materials and fantastic support. My trainer, Amie, was incredibly helpful – always available to answer questions and guide me through. Thanks to this course, I’ve successfully transitioned from a receptionist to an administrative role. It’s given me the confidence, skills, and knowledge to take the next step in my career.
Teha
Certificate III in Business Administration Graduate
“
Balancing work and study was challenging at times, but the support SST provided made it manageable. The team was outstanding; their support and guidance was a key part of my success. Since completing the course, I’ve gained clarity on my professional path. I’ve now enrolled in a Bachelor of Social Work to continue developing my skills and make a greater impact.
Indy’Rai
Certificate IV in Community Services Graduate
“
During the time I was training with SST, I gained so much knowledge and now have a better understanding of the work I do. They helped and guided me through the assessments and any challenges I came across including questions or concerns I had. They helped me achieve my goal in completing my Cert III in Individual Support (ageing & disability). I’m happy to say that all there is, is positive feedback about SST.
Alana
Certificate III in Individual Support Graduate
“
My Experience with SST during my Certificate III in Early Childhood Educaton and Care, was wonderful, the online platform was really easy to navigate and the support I had from my training facilitator was second to none. I gained a piece of my myself back and through my journey have been put up for Vocational Student Award and have gained permanent employment at my local preschool. Without SST, I wouldn’t be at this point in my story, so thank you.
Kristy Hicks
Certificate III in Early Childhood Education and Care
“
I studied my Diploma in Community Services and am currently studying Certificate IV in Mental Health. I find SST amazing, and feel that my extra needs are taken into consideration. I found the training facilitator was amazing with any questions I had in regard to both my studies. The support I received from SST has made a big difference in my learning journey.
Emily
Diploma of Community Services Graduate
students are saying about us
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Sureway Employment & Training Pty Ltd, Sureway Health & Wellbeing Pty Ltd, and Sureway Skills Training Pty Ltd are part of the Sureway Group.
Established in 1991 in Wagga Wagga, New South Wales, Sureway began as a local training provider. Today, we are a diversified organisation committed to empowering people, supporting businesses, and strengthening communities.
Through the three key divisions of our business – Sureway Employment & Training, Sureway Health & Wellbeing, and Sureway Skills Training – Sureway Group delivers integrated services that empower individuals to find meaningful work, enhance their wellbeing, and develop lifelong skills.
We work in partnership with employers across a wide range of industries and collaborate closely with local communities to build confident, capable workforces that align with business needs.
Our mission is to deliver innovative employment, training, and health support solutions to meet the needs of business and individuals – changing lives and building stronger communities.
Please note that the application form takes approximately 10 minutes to complete. You can save your progress at any time and return to it later.
How to save and access your form later: 1. After entering and saving your email address, an access link will be sent to your inbox 2. Use this link to resume your application if you haven’t finished it 3. Be sure to save the email or copy the link for easy access.
If you experience any issues, save your form and copy the link before exiting. Our team is available during business hours for assistance. 📞 Need help? Contact us at (02) 6936 1913.
Unable to continue - but let’s find the right pathway for you
As you’ve stated you don’t hold one of these qualifications, you won’t be able to proceed with this enrolment right now.
However, we may have other courses available that can provide a pathway into this qualification. If you’d like help finding the best option for your goals, we’re here to help.
