The Certificate II in Hospitality (SIT20322) provides the foundational skills and practical knowledge needed to work in a range of hospitality settings, completing routine operational tasks under supervision. This industry-recognised qualification opens pathways to roles in cafés, restaurants, hotels, and catering environments while offering flexible study through blended learning and trainer support.
The Certificate II in Hospitality (SIT20322) provides an industry-recognised qualification with multiple career opportunities such as:
Bar/cafe attendant
Food and beverage attendant
Catering assistant
Front of office attendant
Room attendant
About the qualification
Completing this qualification gives you the skills and knowledge that reflect the role of individuals who have a defined and limited range of hospitality operational skills and basic industry knowledge. You would be involved in mainly routine and repetitive tasks and work under direct supervision.
Completion will also provide a pathway to work in various hospitality settings, such as restaurants, hotels, motels, catering operations, clubs, pubs, cafés, and coffee shops.
Course overview
Duration
12 months
location
Australian Capital Territory
New South Wales
Northern Territory
Queensland
South Australia
Tasmania
Victoria
Western Australia
Next intake
Now
Delivery
This qualification is delivered using a blended learning format that includes online and hard copy materials.
Delivery modes include distance education, facilitated remote or face to face support by a qualified trainer, face to face training room based or on the job Learners can enrol in one or more units as a skill set as required for their personal development, workplace requirements or compliance.
Fees and funding assistance
$3,500
Eligible students may be able to access government-funded training programs. Eligibility is based on factors such as residency, age, employment status, and the course you choose. During the application process, our team will review your circumstances and advise you on any available funding opportunities to help reduce your course costs.
A Unique Student Identifier (USI) is mandatory for all students undertaking nationally recognised training in Australia, including courses delivered by Sureway Skills Training. If you don’t have one, we can help you apply during the enrolment process.
There are no formal entry requirements for the Certificate II in Hospitality (SIT20322), making it a great starting point for those new to the industry. Basic literacy and numeracy skills are helpful to ensure you can comfortably complete the learning and assessments.
This course is delivered using a flexible blended learning approach that includes online and hard copy materials, with support from a qualified trainer. You can study through distance education, remote support, face-to-face sessions, or even on the job, depending on what suits you best.
You’ll build practical, job-ready skills in customer service, food and beverage service, workplace safety, and day-to-day hospitality operations. These are the essential skills used in cafés, restaurants, hotels, and catering environments.
Like any qualification, the Certificate II in Hospitality (SIT20322) requires you to set aside regular time for study and complete assessments within the agreed timeframes. Your trainer will guide you and help you stay on track throughout the course.
You’ll need access to a computer and a reliable internet connection to complete the online components of the course.
Work placement requirements can vary depending on your circumstances and chosen delivery mode. Get in touch with Sureway Skills Training to discuss what applies to you and how we can support you.
The course typically takes around 12 months to complete, giving you plenty of time to learn at a comfortable pace while balancing other commitments.
This qualification opens the door to entry-level hospitality roles such as bar or café attendant, food and beverage attendant, catering assistant, front office attendant, and room attendant. If you’re ready to start working in hospitality, this course is a great first step.
Yes, you may be able to enrol in individual units as a skill set to meet your personal, workplace, or compliance needs. Contact Sureway Skills Training to explore the options available to you.
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Dedicated support every step of the way
At Sureway Skills Training, each learner is paired with a dedicated facilitator, providing one-on-one support from enrolment to completion. With direct access via call, you’ll have the guidance needed to succeed every step of the way.
Our nationally recognised qualifications equip you with the practical skills and industry knowledge that employers seek, helping you step confidently into roles and advance your career path with real, job-ready expertise.
Study on your schedule with Sureway Skills Training. Enrol anytime during the year, and if life throws you a curveball, we’re here to adjust your training plan to suit your needs—so you can focus on what matters most.
I recently completed the Certificate III in Business Administration with Sureway Skills Training and had an excellent experience. The course was well-structured, with easy-to-follow materials and fantastic support. My trainer, Amie, was incredibly helpful – always available to answer questions and guide me through. Thanks to this course, I’ve successfully transitioned from a receptionist to an administrative role. It’s given me the confidence, skills, and knowledge to take the next step in my career.
Teha
Certificate III in Business Administration Graduate
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Balancing work and study was challenging at times, but the support SST provided made it manageable. The team was outstanding; their support and guidance was a key part of my success. Since completing the course, I’ve gained clarity on my professional path. I’ve now enrolled in a Bachelor of Social Work to continue developing my skills and make a greater impact.
Indy’Rai
Certificate IV in Community Services Graduate
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During the time I was training with SST, I gained so much knowledge and now have a better understanding of the work I do. They helped and guided me through the assessments and any challenges I came across including questions or concerns I had. They helped me achieve my goal in completing my Cert III in Individual Support (ageing & disability). I’m happy to say that all there is, is positive feedback about SST.
Alana
Certificate III in Individual Support Graduate
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My Experience with SST during my Certificate III in Early Childhood Educaton and Care, was wonderful, the online platform was really easy to navigate and the support I had from my training facilitator was second to none. I gained a piece of my myself back and through my journey have been put up for Vocational Student Award and have gained permanent employment at my local preschool. Without SST, I wouldn’t be at this point in my story, so thank you.
Kristy Hicks
Certificate III in Early Childhood Education and Care
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I studied my Diploma in Community Services and am currently studying Certificate IV in Mental Health. I find SST amazing, and feel that my extra needs are taken into consideration. I found the training facilitator was amazing with any questions I had in regard to both my studies. The support I received from SST has made a big difference in my learning journey.
Emily
Diploma of Community Services Graduate
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Sureway Employment & Training Pty Ltd, Sureway Health & Wellbeing Pty Ltd, and Sureway Skills Training Pty Ltd are part of the Sureway Group.
Established in 1991 in Wagga Wagga, New South Wales, Sureway began as a local training provider. Today, we are a diversified organisation committed to empowering people, supporting businesses, and strengthening communities.
Through the three key divisions of our business – Sureway Employment & Training, Sureway Health & Wellbeing, and Sureway Skills Training – Sureway Group delivers integrated services that empower individuals to find meaningful work, enhance their wellbeing, and develop lifelong skills.
We work in partnership with employers across a wide range of industries and collaborate closely with local communities to build confident, capable workforces that align with business needs.
Our mission is to deliver innovative employment, training, and health support solutions to meet the needs of business and individuals – changing lives and building stronger communities.
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Unable to continue - but let’s find the right pathway for you
As you’ve stated you don’t hold one of these qualifications, you won’t be able to proceed with this enrolment right now.
However, we may have other courses available that can provide a pathway into this qualification. If you’d like help finding the best option for your goals, we’re here to help.
