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Certificate II in Hospitality

SIT20322

Certificate II in Hospitality

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Career opportunities

This course provides an industry-recognised qualification with multiple career opportunities such as: 

Bar/cafe attendant

Food and beverage attendant

Catering assistant

Front of office attendant

Room attendant

About the qualification

Completing this qualification gives you the skills and knowledge that reflect the role of individuals who have a defined and limited range of hospitality operational skills and basic industry knowledge. You would be involved in mainly routine and repetitive tasks and work under direct supervision.

Completion will also provide a pathway to work in various hospitality settings, such as restaurants, hotels, motels, catering operations, clubs, pubs, cafés, and coffee shops.

Course overview

Duration

12 months

location

  • Australian Capital Territory
  • New South Wales
  • Northern Territory
  • Queensland
  • South Australia
  • Tasmania
  • Victoria
  • Western Australia

Next intake

Now

Delivery

This qualification is delivered using a blended learning
format that includes online and hard copy materials.

Delivery modes include distance education, facilitated
remote or face to face support by a qualified trainer,
face to face training room based or on the job Learners
can enrol in one or more units as a skill set as required
for their personal development, workplace requirements
or compliance.

Fees and
funding assistance

$3,500

Eligible students may be able to access government-funded training programs. Eligibility is based on factors such as residency, age, employment status, and the course you choose. During the application process, our team will review your circumstances and advise you on any available funding opportunities to help reduce your course costs.

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Course requirements

A Unique Student Identifier (USI) is mandatory for all students undertaking nationally recognised training in Australia, including courses delivered by Sureway Skills Training. If you don’t have one, we can help you apply during the enrolment process.

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Course code

SIT20322

What you’ll study

6

Core units

6

Elective units

12

Total number of units

All electives chosen must contribute to a valid, industry-supported vocational outcome.

CORE UNITS FOR SIT20322 CERTIFICATE II IN HOSPITALITY

BSBTWK201

Work effectively with others

SITHIND006

Source and use information on the hospitality industry

W

SITHIND007

Use hospitality skills effectively

W

SITXCCS011

Interact with customers

W

SITXCOM007

Show social and cultural sensitivity

SITXWHS005

Participate in safe work practices

W

Elective units

Suggested by Sureway Skills Training

BSBCMM211

Apply communication skills

SITXFSA005

Use hygienic practices for food safety

W

SITHFAB024

Prepare and serve non-alcoholic beverages

W

SITHFAB025

Prepare and serve espresso coffee

W

SITHFAB027

Serve food and beverage

W

SITHKOP009

Clean kitchen premises and equipment

W

W

Work Experience required

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Frequently Asked Questions

Generally, there are no formal entry requirements. However, basic literacy and numeracy skills are recommended.

The course is delivered online, providing flexibility for learners.

You’ll acquire foundational hospitality skills, including customer service, food and beverage service, and workplace safety.

Students are expected to engage in regular study and complete assessments within set timeframes.

Access to a computer with internet connectivity is essential for online learning.

Work placement requirements may apply; please consult SST for specific details.

Approximately 12 months.

Graduates can pursue entry-level roles in the hospitality industry, such as food and beverage attendant or barista.

Enrolment in individual units may be possible; please inquire with SST for options.

Visit the Enrolment Application page or contact SST at 1300 787 392 or training@sureway.com.au.