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Certificate II in Workplace Skills

BSB20120

Certificate II in Workplace Skills

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Career opportunities

This course provides an industry-recognised qualification with multiple career opportunities such as: 

Administration assistants

Front of office

Any other administrative role

Supporting roles

About the qualification

This qualification reflects the role of individuals in a variety of entry-level Business Services job roles.

This qualification also reflects the role of individuals who have not yet entered the workforce, and are developing the necessary skills in preparation for work.

These individuals carry out a range of basic procedural, clerical, administrative or operational tasks that require self-management and technology skills. Individuals in these roles generally work under direct supervision.

Course overview

Duration

12 months

location

  • Australian Capital Territory
  • New South Wales
  • Northern Territory
  • Queensland
  • South Australia
  • Tasmania
  • Victoria
  • Western Australia

Next intake

Now

Delivery

Delivery is via Distance Education, online learning supported by a qualified Training Facilitator and Trainer assessors.

SST can also offer face to face sessions for groups of learners. Please contact SST if you would like to discuss this option.

Fees and
funding assistance

$3,500

Eligible students may be able to access government-funded training programs. Eligibility is based on factors such as residency, age, employment status, and the course you choose. During the application process, our team will review your circumstances and advise you on any available funding opportunities to help reduce your course costs.

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Course requirements

A Unique Student Identifier (USI) is mandatory for all students undertaking nationally recognised training in Australia, including courses delivered by Sureway Skills Training. If you don’t have one, we can help you apply during the enrolment process.

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Course code

BSB20120

What you’ll study

5

Core units

5

Elective units

10

Total number of units

All electives chosen must contribute to a valid, industry-supported vocational outcome.

CORE UNITS FOR BSB20120 CERTIFICATE II IN WORKPLACE SKILLS

BSBCMM211

Apply communication skills

BSBOPS201

Work effectively in business environments

BSBPEF202

Plan & apply time management

BSBSUS211

Participate in sustainable work practices

BSBWHS211

Contribute to the health & safety of self & others

Elective units

Suggested by Sureway Skills Training

BSBCRT201

Develop & apply thinking & problem-solving skills

BSBTEC201

Use business software applications

BSBTEC202

Use digital technologies to communicate in a work environment

BSBOPS203

Deliver a service to customers

BSBTWK201

Work effectively with others

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Frequently Asked Questions

Generally, there are no formal entry requirements. However, basic literacy and numeracy skills are recommended.

The course is delivered online, providing flexibility for learners.

You’ll acquire foundational hospitality skills, including customer service, food and beverage service, and workplace safety.

Students are expected to engage in regular study and complete assessments within set timeframes.

Access to a computer with internet connectivity is essential for online learning.

Work placement requirements may apply; please consult SST for specific details.

Approximately 12 months.

Graduates can pursue entry-level roles in the hospitality industry, such as food and beverage attendant or barista.

Enrolment in individual units may be possible; please inquire with SST for options.

Visit the Enrolment Application page or contact SST at 1300 787 392 or training@sureway.com.au.