The Certificate III in Retail (SIR30216) equips you with the skills and knowledge to confidently engage customers, support daily store operations, and understand product and service offerings. This qualification can also prepare you to supervise team members and work across a wide range of retail environments, including supermarkets, department stores, specialty retailers, and quick service restaurants.
The Certificate III in Retail (SIR30216) provides an industry-recognised qualification with multiple career opportunities such as:Â
Frontline sale assistants
Customer service representative
Shop assistant
Retail supervisor
Team leader
About the qualification
When gaining competency in this qualification, you will have the primary responsibility of engaging the customer, maintaining daily store operations and delivering on organisational expectations. You will gain sound knowledge of product and service offerings.
Some individuals working at this level are responsible for supervising other team members and monitoring day-to-day workplace operations.
You may gain work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.
Course overview
Duration
12 months
location
Australian Capital Territory
New South Wales
Northern Territory
Queensland
South Australia
Tasmania
Victoria
Western Australia
Next intake
Now
Delivery
This qualification is delivered using a blended learning format that includes online and hard copy materials. Delivery modes include distance education, facilitated remote or face to face support by a qualified trainer, face to face training room based or on the job Learners can enrol in one or more units as a skill set as required for their personal development, workplace requirements or compliance.
Fees and funding assistance
$4,100
Eligible students may be able to access government-funded training programs. Eligibility is based on factors such as residency, age, employment status, and the course you choose. During the application process, our team will review your circumstances and advise you on any available funding opportunities to help reduce your course costs.
A Unique Student Identifier (USI) is mandatory for all students undertaking nationally recognised training in Australia, including courses delivered by Sureway Skills Training. If you don’t have one, we can help you apply during the enrolment process.
The Certificate III in Retail (SIR30216) is delivered through a flexible blended learning approach that includes online materials, hard copy resources, and support from a qualified trainer. Depending on your needs, you may also receive remote, face-to-face, or workplace-based support to help you stay on track.
To successfully complete the Certificate III in Retail (SIR30216), you’ll need to regularly engage with your learning materials and complete assessments within the given timeframes. Your trainer will be there to guide you and help you manage your progress throughout the course.
You’ll need access to a computer and a reliable internet connection to complete the online components of the Certificate III in Retail (SIR30216). If you’re unsure about your setup, our team can help you check that you’re ready to get started.
Work placement may be required as part of the Certificate III in Retail (SIR30216), as it gives you valuable hands-on experience in a real retail environment. Speak with Sureway Skills Training to understand the specific requirements and how this will apply to you.
Most learners complete the Certificate III in Retail (SIR30216) in approximately 12 months. Your timeframe can vary depending on your pace and existing commitments.
Yes, in some cases, you can enrol in individual units from the Certificate III in Retail (SIR30216). Get in touch with our team to learn more about available arrangements for this course.
You can get started with the Certificate III in Retail (SIR30216) today by visiting our Enrolment Application page or contacting Sureway Skills Training on 1300 787 392 or training@sureway.com.au. Our friendly team will help you take the next step.
How is Sureway Skills Training different
We empower individuals to create positive change through job-ready skills and support
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Dedicated support every step of the way
At Sureway Skills Training, each learner is paired with a dedicated facilitator, providing one-on-one support from enrolment to completion. With direct access via call, you’ll have the guidance needed to succeed every step of the way.
Our nationally recognised qualifications equip you with the practical skills and industry knowledge that employers seek, helping you step confidently into roles and advance your career path with real, job-ready expertise.
Study on your schedule with Sureway Skills Training. Enrol anytime during the year, and if life throws you a curveball, we’re here to adjust your training plan to suit your needs—so you can focus on what matters most.
I recently completed the Certificate III in Business Administration with Sureway Skills Training and had an excellent experience. The course was well-structured, with easy-to-follow materials and fantastic support. My trainer, Amie, was incredibly helpful – always available to answer questions and guide me through. Thanks to this course, I’ve successfully transitioned from a receptionist to an administrative role. It’s given me the confidence, skills, and knowledge to take the next step in my career.
Teha
Certificate III in Business Administration Graduate
“
Balancing work and study was challenging at times, but the support SST provided made it manageable. The team was outstanding; their support and guidance was a key part of my success. Since completing the course, I’ve gained clarity on my professional path. I’ve now enrolled in a Bachelor of Social Work to continue developing my skills and make a greater impact.
Indy’Rai
Certificate IV in Community Services Graduate
“
During the time I was training with SST, I gained so much knowledge and now have a better understanding of the work I do. They helped and guided me through the assessments and any challenges I came across including questions or concerns I had. They helped me achieve my goal in completing my Cert III in Individual Support (ageing & disability). I’m happy to say that all there is, is positive feedback about SST.
Alana
Certificate III in Individual Support Graduate
“
My Experience with SST during my Certificate III in Early Childhood Educaton and Care, was wonderful, the online platform was really easy to navigate and the support I had from my training facilitator was second to none. I gained a piece of my myself back and through my journey have been put up for Vocational Student Award and have gained permanent employment at my local preschool. Without SST, I wouldn’t be at this point in my story, so thank you.
Kristy Hicks
Certificate III in Early Childhood Education and Care
“
I studied my Diploma in Community Services and am currently studying Certificate IV in Mental Health. I find SST amazing, and feel that my extra needs are taken into consideration. I found the training facilitator was amazing with any questions I had in regard to both my studies. The support I received from SST has made a big difference in my learning journey.
Emily
Diploma of Community Services Graduate
students are saying about us
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Sureway Employment & Training Pty Ltd, Sureway Health & Wellbeing Pty Ltd, and Sureway Skills Training Pty Ltd are part of the Sureway Group.
Established in 1991 in Wagga Wagga, New South Wales, Sureway began as a local training provider. Today, we are a diversified organisation committed to empowering people, supporting businesses, and strengthening communities.
Through the three key divisions of our business – Sureway Employment & Training, Sureway Health & Wellbeing, and Sureway Skills Training – Sureway Group delivers integrated services that empower individuals to find meaningful work, enhance their wellbeing, and develop lifelong skills.
We work in partnership with employers across a wide range of industries and collaborate closely with local communities to build confident, capable workforces that align with business needs.
Our mission is to deliver innovative employment, training, and health support solutions to meet the needs of business and individuals – changing lives and building stronger communities.
Please note that the application form takes approximately 10 minutes to complete. You can save your progress at any time and return to it later.
How to save and access your form later: 1. After entering and saving your email address, an access link will be sent to your inbox 2. Use this link to resume your application if you haven’t finished it 3. Be sure to save the email or copy the link for easy access.
If you experience any issues, save your form and copy the link before exiting. Our team is available during business hours for assistance. 📞 Need help? Contact us at (02) 6936 1913.
Unable to continue - but let’s find the right pathway for you
As you’ve stated you don’t hold one of these qualifications, you won’t be able to proceed with this enrolment right now.
However, we may have other courses available that can provide a pathway into this qualification. If you’d like help finding the best option for your goals, we’re here to help.
