Frequently asked questions
Your questions, our answers
Find answers to the most common queries about our courses, services, and support. If you don’t see what you’re looking for, feel free to reach out—we’re here to help!
General Questions
Sureway Skills Training (SST) is a nationally recognised Registered Training Organisation (RTO #91058) committed to providing flexible, distance-based courses designed to help individuals achieve their career goals. SST offers a range of qualifications across various industries, ensuring learners receive quality education tailored to their needs.
Sureway Skills Training is a nationally recognised training organisation offering flexible, distance-based courses designed to help individuals achieve their career goals.
To enrol, you can complete the Enrolment Application Form on our website. For assistance or more information, contact SST at 1300 787 392 or email training@sureway.com.au.
Yes, SST provides flexible learning options, including online and distance-based courses, allowing you to study at your own pace and schedule.
SST offers a variety of qualifications, including:
- Certificate II, III, and IV courses
- Diploma programs
- Short courses and skill sets
Yes, SST is accredited by the Australian Skills Quality Authority (ASQA), ensuring all courses meet national standards.
Can I contact someone for course advice? Absolutely. You can reach out to SST’s friendly team at 1300 787 392, email training@sureway.com.au or complete the online enquiry form.
Courses and Learning
Many of SST’s courses are designed to be self-paced, allowing you to balance your studies with other commitments.
Entry requirements vary by course. Some courses may have prerequisites, while others are open to beginners. It’s best to check the specific course details or contact SST for guidance.
Courses are primarily delivered online, providing flexibility and convenience. Some courses may include practical components or work placements, depending on the qualification.
SST offers comprehensive support, including:
- Dedicated Training Facilitators
- Student Support Services for personal and academic assistance
- Access to additional resources and tutorials
While most courses are online, certain qualifications may require in-person assessments or work placements. Details are provided in the course information.
If you need to pause, defer or extend your course, SST has policies in place to accommodate such requests. You can apply using the appropriate forms available on our website or speak with your dedicated Training Facilitator.
Support Services
SST offers a range of support services, including:
- Academic assistance
- Personal coaching through Learner Support Services
- Specialised support for students with disabilities or language barriers
These services aim to enhance your learning experience and help you overcome any challenges.
Yes, each student is assigned a dedicated Training Facilitator who can be contacted directly for support and guidance throughout the course.
If you encounter difficulties, SST provides study sessions to help you grasp challenging concepts. You can also seek assistance from your Training Facilitator.
Yes, SST is committed to inclusive education and offers specialised support for students living with disability, ensuring equal access to learning opportunities.
Financial Assistance
Yes, SST offers courses that are eligible for government subsidies, including programs under NSW Smart and Skilled, ACT Skilled Capital and South Australia WorkReady initiatives.
Eligibility varies by program but generally includes factors such as residency, age, and employment status. SST will always check eligibility and the application to enrol form will ask specific questions that will allow SST to apply for funding.
SST provides various payment options, including payment plans, to accommodate different financial situations. Details can be discussed during the enrolment process.
While SST offers subsidised courses, direct financial aid options should be discussed with our support team to explore available assistance based on your circumstances.
To determine your eligibility for funding, fill out an online enquiry form. Alternatively, contact SST via phone (1300 787 392) or email (training@sureway.com.au). We can guide you through the process and help identify suitable funding options.
Career Outcomes
SST’s courses are designed to equip you with practical skills and knowledge relevant to your chosen industry, enhancing your employability and career prospects.
Depending on the course, qualifications can lead to roles in various sectors, such as:
- Hospitality
- Business administration
- Community services
- Retail
- Health support services
Yes, SST collaborates with employers to facilitate work experience placements, providing students with practical experience and potential employment opportunities.
SST focuses on industries with strong employment prospects, including hospitality, business, community services, and health support, aligning training with market demands.
Absolutely. SST’s courses are designed to upskill individuals, making them more competitive for promotions and new roles within their current employment.
Employers value SST graduates for their practical skills, industry-relevant training, and the support they receive throughout their studies, which prepares them to contribute effectively in the workplace.
Still have questions?
We’re here to help! Contact Sureway Skills Training, and our team will be happy to provide the answers and support you need.
